Seamless Shopping: How to Buy Online and Pick Up In Store

09/02/2025

Buy and Pick Up In Store: Top 3 Smart Tips

Why Buy and Pick Up In Store is Revolutionizing Cannabis Shopping

Buy and pick up in store services have become the preferred shopping method for 75% of consumers who value speed and convenience over traditional delivery options. This hybrid retail approach, known as BOPIS (Buy Online, Pick Up In Store), lets you browse products online, secure your purchase, and collect it at your convenience – eliminating shipping delays and package theft concerns.

Quick Guide: Buy and Pick Up In Store Process

Browse and Order – Shop online and select “Pick Up In Store”
Wait for Notification – Receive “Ready for Pickup” email/text (typically 1-24 hours)
Bring Required Items – Valid photo ID, order confirmation, original payment card
Collect Your Order – Visit designated pickup area or use curbside service

The buy and pick up in store market is projected to reach $130 billion by 2025, driven by consumers seeking immediate access to their purchases without shipping fees. At Terp Bros, this service has proven especially valuable for cannabis customers who want to ensure product availability while maintaining discretion and security.

Why BOPIS Works So Well:

Save Money – No shipping or delivery fees
Save Time – Skip the wait, get items in as little as 1 hour
Secure Purchase – Guaranteed product availability, no package theft risk

I’m Jeremy Rivera, owner of Terp Bros dispensary in Astoria, Queens, where we’ve perfected the buy and pick up in store experience for our cannabis customers. Through our CAURD program journey and years of serving the community, I’ve seen how this service transforms the shopping experience for busy New Yorkers who value both convenience and quality.

Why Is Buy and Pick Up In Store So Popular?

Picture this: you’re settling in for the evening and realize you’re running low on your favorite cannabis products. The old way meant either making an emergency trip to the store or waiting days for delivery. But with buy and pick up in store, you can order online right now and have your products ready for pickup in just an hour or two. That’s the kind of convenience that’s making BOPIS a game-changer for busy New Yorkers.

The numbers don’t lie – speed and immediacy are driving this trend. When you need something today, not next week, traditional shipping just doesn’t cut it. Whether you’re in Astoria, Woodside, Jackson Heights, or Elmhurst, you can place your order with Terp Bros and know it’ll be waiting for you when you’re ready. No more crossing your fingers and hoping packages arrive on time.

Let’s talk money – because who doesn’t love saving it? No shipping fees means the price you see online is exactly what you pay. Those delivery charges that can add $5, $10, or even more to your order? Gone. It’s like getting an instant discount just for being smart about how you shop. For many customers, this savings alone makes buy and pick up in store the obvious choice.

Here’s something that’ll make you sleep better at night: guaranteed item availability. Ever had that sinking feeling when you get an email saying your order is backordered or out of stock? With BOPIS, that product is physically set aside for you the moment you complete your purchase. No surprises, no disappointments – just the peace of mind that comes with knowing your order is secure.

Package theft is a real problem in our neighborhoods. Avoiding shipping delays and preventing package theft becomes incredibly valuable when you consider how many packages go missing from doorsteps and mailrooms. When you pick up in-store, your products stay safe in our secure location until you arrive. Plus, you skip all those potential delays from weather, traffic, or carrier issues that can throw off delivery schedules.

There’s an unexpected bonus that many customers find: the opportunity for impulse buys. When you come in to grab your order, you might spot a new strain you’ve been curious about or an accessory you didn’t know you needed. It’s not uncommon for customers to leave with a little something extra – and that’s perfectly fine by us! We love the chance to show you what’s new and exciting.

Finally, choosing buy and pick up in store helps create a reduced carbon footprint. Fewer delivery trucks making individual stops means less fuel burned and fewer emissions. It’s a small way to be more environmentally conscious while still getting the convenience you want.

Learn more about our convenient shopping options at Terp Bros Astoria

What Are the Top 3 Benefits for Shoppers?

When customers tell us why they love buy and pick up in store, three benefits come up again and again:

Save Money hits your wallet in the best possible way. Those shipping and delivery fees that sneak onto your total at checkout? They disappear completely with BOPIS. Whether you’re ordering a single item or stocking up, you pay exactly what’s listed online – nothing more. For regular customers, these savings really add up over time.

Save Time is huge in our world. Instead of waiting around for delivery windows or constantly refreshing tracking pages, you’re in complete control. Most of our orders are ready within an hour, and we’ll send you a notification the moment you can come pick it up. No more rearranging your schedule around uncertain delivery times.

Secure Your Purchase eliminates all those “what if” worries. What if the package gets stolen? What if it’s damaged in transit? What if the item goes out of stock before it ships? With buy and pick up in store, your products are safely held at our Terp Bros location from the moment you order until you walk through our doors. It’s security and peace of mind wrapped up in one convenient service.

How Does BOPIS Help You Shop Smarter?

Buy and pick up in store isn’t just convenient – it’s actually changing how smart shoppers approach their purchases. At Terp Bros, we’ve watched customers develop some pretty clever shopping strategies.

Check inventory online before you even think about leaving home. Our website shows you exactly what’s available for pickup at our Astoria location in real-time. No more disappointing trips to find empty shelves or sold-out products. If you can add it to your cart for pickup, it’s there waiting for you.

The beauty of being able to combine errands can’t be overstated. Picking up your cannabis order becomes just another stop on your regular route – maybe after work, during lunch, or while you’re already out running errands in the neighborhood. It fits seamlessly into your day instead of requiring a special trip.

Instant gratification might sound a bit dramatic, but there’s real psychology behind it. When you want something, waiting days for delivery can feel endless. With buy and pick up in store, that wait shrinks to hours instead of days. You get that satisfying feeling of immediate reward while still enjoying the convenience of online shopping.

How Do You Buy Online and Pick Up In Store? Step-by-Step Guide

Shopping for cannabis shouldn’t feel complicated – that’s our philosophy at Terp Bros! We’ve streamlined our buy and pick up in store process to make your experience as smooth as your favorite strain. Whether you’re a first-time customer or a regular, this simple guide will walk you through every step of getting your products quickly and hassle-free.

Step 1: Place Your Order Online

Your journey starts with exploring our carefully curated selection of premium cannabis products. Take your time browsing through our flower varieties, edibles, concentrates, tinctures, and topicals – we’ve got something special for every taste and need.

Here’s where the magic happens: when you find that perfect product, look for the ‘Pick Up’ option on the product page. This instantly confirms the item is available for pickup at your chosen location. Next, you’ll select your preferred Terp Bros location – whether that’s our flagship Astoria store or another convenient spot serving Queens neighborhoods like Woodside, Jackson Heights, or Elmhurst.

Once you’ve made your selections, simply add everything to your cart and head to checkout. Our secure checkout process is designed to be straightforward and trustworthy, so you can complete your purchase with confidence. The whole online ordering process typically takes just a few minutes, and then the real convenience begins!

Find our Astoria location here

Step 2: Wait for Your “Ready for Pickup” Notification

Now comes the anticipation – but don’t worry, it’s usually a short wait! Right after completing your order, you’ll receive an order confirmation email that lets you know we’ve got your request and our team is getting to work.

The message you’re really waiting for is your “Ready for Pickup” notification. This golden email or text message is your green light that everything is packed, labeled, and waiting for you at your chosen Terp Bros location. Most in-stock items are ready within just 1 to 24 hours – often much closer to that one-hour mark because we know you’re excited to try your new products!

Here’s a pro tip from our experience: always wait for this notification before making the trip to our store. Showing up early might mean your order is still being prepared, and nobody wants to make an extra trip. If you haven’t heard from us within a reasonable time, check your junk or spam folder first – sometimes our messages like to hide there. Still nothing? Give us a call, and we’ll track down your order right away.

Learn more about the Terp Bros pickup process

Step 3: What Do You Need to Bring for Pickup?

Getting your order is almost as easy as placing it, but we do need a few things from you to ensure everything goes smoothly and securely. Think of it as your pickup checklist:

Government-issued photo ID is absolutely essential – this means a current, valid driver’s license, state ID, or similar official identification. We need to verify your age and confirm you’re the person who placed the order, which keeps everyone safe and helps us follow all cannabis regulations.

Your order confirmation number is your ticket to pickup success. Whether you have it saved on your phone or printed out, having this confirmation from your “Ready for Pickup” notification will speed up the whole process significantly.

Finally, keep your original payment card handy if you used a credit or debit card for your purchase. While we don’t always need to see it, some situations require us to verify the payment method as an extra security step. Better to have it and not need it than the other way around!

Step 4: How to Collect Your Order at the Store

This is the moment you’ve been waiting for – actually getting your hands on your carefully selected products! When you arrive at our Terp Bros location, you’ll find our designated pickup area clearly marked and staffed with friendly team members who know exactly what they’re doing.

The actual pickup process is beautifully simple: show your documentation (that photo ID and order confirmation we mentioned), and our staff will quickly verify your details and retrieve your perfectly prepared order. We’ve designed this whole system to be fast and efficient, so you’re usually in and out in just a few minutes.

Here’s something extra convenient – some of our locations offer curbside pickup options for those times when staying in your car just makes more sense. If this service is available at your chosen location, you’ll typically receive instructions to call when you arrive in our parking lot. One of our team members will then bring your order directly to your vehicle, handling the ID verification right at your car window. It’s perfect for busy days or when you’re just not in the mood to go inside!

Navigating Common Questions and Special Cases

Sometimes life throws you a curveball, and your perfectly planned buy and pick up in store experience needs a little adjustment. Don’t worry – we’ve got you covered! At Terp Bros, we understand that flexibility is key to great customer service, so let’s walk through some common scenarios and how we handle them.

What If I Can’t Pick Up My Order?

We’ve all been there – something unexpected comes up, and suddenly you can’t make it to the store. The good news is that you have options, and we’re here to make it work for you.

Designate someone else to grab your order. This is probably the easiest solution! During checkout, you can specify an alternate pickup person, or you can contact us after placing your order to add someone. Your designated person will need to bring their own valid photo ID and your order confirmation number. It’s that simple – no complicated paperwork or hoops to jump through.

How to designate another person for pickup at Terp Bros

We’ll hold your order for you. We typically keep your buy and pick up in store order safe and sound for 3 to 7 business days after we send that “Ready for Pickup” notification. This gives you plenty of breathing room to work around your schedule.

Here’s something important to know: we don’t actually charge your card until you pick up your order. When you place the order online, we just put an authorization hold on your payment method. If you can’t pick up within our holding period, the order gets automatically canceled, and that hold simply disappears – no charge, no hassle.

If you realize early on that you won’t be able to pick up, you might be able to cancel the order yourself through your order status page. This helps us get those products back on the shelf faster for other customers in Queens who might be looking for them.

How Do Returns Work for Buy and Pick Up In Store Orders?

Your satisfaction matters to us, period. Whether you bought something online for pickup or walked into our Astoria store and bought it on the spot, our return policy treats you fairly.

Bring it back to the store – that’s usually the easiest path. Come in with your item and your order confirmation (or receipt), and our team will take care of you. We use this as your proof of purchase, so we can process everything smoothly.

In-store returns are generally straightforward, but exchanges can sometimes be a bit different depending on how the original purchase was processed. Some items might need to go through our online system for exchanges, while others can be swapped right there in the store.

Every situation is unique, especially with cannabis products and the regulations we follow. If you’re unsure about returning or exchanging something specific, just give us a call or stop by. Our Terp Bros team knows the ins and outs of our policies, and we’d rather answer your questions upfront than have you make an unnecessary trip.

Are All Items Available for Buy and Pick Up In Store?

We wish we could make every single product available for buy and pick up in store, but there are a few exceptions that keep things interesting (and legal!).

Online-only items sometimes pop up in our inventory. These are usually products that we can deliver to your home in Queens but don’t stock at our physical Astoria location for immediate pickup. Think of them as our “delivery specials.”

Pre-orders and backorders can’t be picked up immediately – that would be magic, not retail! If something isn’t released yet or is temporarily out of stock, you’ll need to wait for traditional shipping or delivery once it becomes available.

Special cannabis regulations occasionally affect what we can offer for immediate pickup. As a licensed dispensary, we follow strict guidelines about how certain products are handled, stored, and distributed. Sometimes this means a product might be available for delivery but not for immediate in-store pickup, especially if quantities are very limited or the item requires special handling.

Here’s the good news: if you see the ‘Pick Up’ option on a product page, you’re golden! Our inventory system updates in real-time, so what shows as available for pickup at your selected Terp Bros location is actually sitting there waiting for you. No guessing games, no disappointments when you arrive.

Frequently Asked Questions about In-Store Pickup

You’ve made it through our complete guide to buy and pick up in store shopping! By now, you’re equipped with everything you need to enjoy this convenient service. At Terp Bros in Astoria, Queens, we’ve designed our pickup process to be as smooth as possible for our cannabis customers throughout the area.

Whether you’re coming from Woodside, Jackson Heights, or Elmhurst, our buy and pick up in store service puts you in control of your shopping experience. No more waiting around for delivery windows or worrying about packages sitting on your doorstep. You order online, we prepare your products, and you pick them up when it’s convenient for you.

Of course, we know that sometimes staying home is the better option! That’s why we also offer a fast and reliable delivery service throughout Queens for those days when you’d rather have your cannabis products brought directly to your door. It’s all about giving you choices that fit your lifestyle.

Ready to experience the convenience for yourself? Browse our quality cannabis products online and place your order today. Whether you choose pickup or delivery, we’re here to make your cannabis shopping experience exceptional.

What do I absolutely need to bring to pick up my order?

This is probably the most important question to get right! You’ll always need two essential items: a valid, government-issued photo ID and your order confirmation email or number. Think driver’s license, state ID, or passport for the photo ID – it needs to be current and not expired.

Your order confirmation can be shown right on your phone screen or printed out, whatever works better for you. Some locations might also want to see the original credit card you used for the purchase as an extra security step, so it’s smart to bring that along too. Better to have it and not need it than the other way around!

Can my friend or family member pick up my order for me?

Absolutely! Life gets busy, and we totally understand that you might need someone else to grab your order. Most retailers, including us at Terp Bros, let you designate an alternate pickup person right during the online checkout process. It’s actually pretty simple to set up.

Your designated person will need to bring their own valid photo ID and the order confirmation number when they come to collect your items. We just need to verify who they are and that they’re authorized to pick up your order. It’s a great option for those days when work runs late or you’re stuck in traffic!

How long will the store hold my order?

We know you’re excited to get your products, but we also understand that timing doesn’t always work out perfectly. That’s why we typically hold your buy and pick up in store order for 3 to 7 days after you get that “Ready for Pickup” notification.

This gives you a comfortable window to swing by when it’s convenient for you. If something comes up and you can’t make it within that timeframe, don’t worry about being charged – we’ll automatically cancel the order and any authorization hold on your card will simply expire. No hassles, no fees, just understanding that life happens sometimes.